FAQs

What is Tales2Go?

Tales2Go is an innovative new service for moms, dads and caregivers who want instant access to hundreds of great kids audio stories to stream to their smart phones (iPhone and iTouch to start), to play over the car speakers, pass back to kids, or listen to anywhere, at anytime.
 

Why should I subscribe?

Tales2Go provides on-demand, on-the-go access to the best in kids' audio stories, from award-winning storytellers to classic books and tales to content from leading entertainment companies.

Subscription is $24.99 per year, and comes with unlimited access to more than a thousand stories in Tales2Go's audio story library (and growing) during the year. The annual subscription price is equal to what many people pay for one or two story CDs or downloads, and provides far greater value than charging $1.99 or more to access an individual story.

You can sign up for the Tales2Go newsletter and get the latest updates about new features, upgrades, and content partners on Tales2Go.com.

 
 

Can I use Tales2Go on my iPod Touch or iPad?

Yes, Tales2Go will work on your iPod Touch or iPad, just like on the iPhone, as long as there is a WiFi signal, or your iPad has 3G capability.
 

How do I start listening to Tales2Go?

Install Tales2Go to your iPhone through the iTunes App Store. When you press the Tales2Go icon on the iPhone home screen you will be directed to a list of story navigation choices, including choices by publisher, age, grade, genre, most listened to, highly rated or by searching an individual title. After making a few decisions about the kind of story you and your kid(s) would like to listen to, a list of stories will be generated based on your criteria. Once you click on the story of your choice, that story will begin playing. If you want to save and re-listen to a story you like, press the star icon directly above the volume bar in the player to add the story to your Favorites. To access your Favorites area, press the starred Favorites icon in the navigation bar, located at the bottom of the story list. Once you are done listening to a story, the player automatically plays the next story on the list. If you want to go back to the list of stations, press "Back" in the upper left-hand corner of the screen while a story is playing or when you are finished listening.
 

What are the minimum requirements to run Tales2Go on my iPhone?

Tales2Go can be run on any version iPhone. The iPhone must have OS version 2.2 or later installed. Tales2Go is compatible with iPhone OS 3.0 as well.
 

Can I look for new stories while a current selection is playing?

Yes, you can browse the list of stories your initial navigation choices generated while you are still playing a previously loaded story.
 

How do I pause?

To pause a story, press the pause button at the bottom center of the player. When a story is paused, the pause button will turn into a play button. Press this play button when you are ready to resume listening.
 

How do I skip a story?

Press the skip button located to the right of the pause/play button. The player will immediately go on to the next story that was generated in the story playlist.
 

How do I adjust the volume?

The volume bar is the horizontal bar at the bottom of the player. Drag the icon on the bar or press a point on the volume bar to set the volume as desired. Volume can only go as high as the current volume settings on your iPhone allow. Change the volume settings on your iPhone to enable Tales2Go to play at a greater volume.
 

Can I listen to Tales2Go using my Bluetooth headset?

You can listen to Tales2Go over your stereo (A2DP) Bluetooth headset on an iPhone running OS 3.0 or later. We do not support listening to Tales2Go over a mono (HFP) Bluetooth headset. Due to current limitations from Apple, the audio controls on the stereo Bluetooth headset cannot be used to control the Tales2Go player.
 

How do I find and listen to a story again?

The best way to find and replay a story is to search for the story using the search function. Because there are hundreds of stories on Tales2Go, and finding new stories is important, navigation choices will not always produce the same list of stories.
 

What are the extra controls that I see when playing some stories?

While most stories are saved in a single file, there are some longer stories that are saved in multiple parts or chapters. For these stories, we play each part separately. The duration bar only reflects the current part that is playing. When the end of one part is reached, the next part will load. When the end of the final part is reached, the next story in the playlist is loaded. The extra controls allow you to move back and forth among the chapters.
 

How can I load a specific part of a story with multiple parts?

When you first load a story with multiple parts or chapters, the first part of the story will load and start playing. Once the player is loaded, you can quickly move to another segment.
 

How does resume work?

By default, if you close the Tales2Go application while playing a story, Tales2Go will remember what story you were listening to and where you are in the story! The next time you launch Tales2Go, it will automatically load the story you were listening to and resume to the same point in the story, so you don't have to seek and find it manually.
 

Why isn’t Tales2Go resuming stories on restart?

In order for Tales2Go to resume when you launch the application, you need to be actively playing a story from a station when you close the application. If the story is paused, it will not resume. If you were playing a story out of the history tab or out of search results, it will not resume.
 

How do I turn off resume?

If you don't want Tales2Go to resume, there are two ways to turn it off. To make it not resume the story you are currently playing, press pause and then close Tales2Go. Tales2Go will not resume a story that was paused. To permanently turn off resume, visit Settings and click on "Upon App Launch". Select "Story Station List" for this setting. Tales2Go will never resume on startup when this is selected.
 

What are Favorites?

The favorites feature allows you to save and organize all of your favorite stories in one easily accessible area.
 

How do I add a story to my Favorites?

When you are playing the story you want to add, press the star icon near the bottom of the player. You can also press the star icon next to the story name in a story list. To access your favorites, press the Favorites icon with the star, located in the navigation bar at the bottom of the screen.
 

How many stories can I add to my Favorites?

You can add as many stories as Tales2Go offers.
 

How do I change the order my Favorites play in?

Go to your Favorites, press "Edit" at the upper left of the screen, press and hold the icon to the right of the story name and drag the story to the position you want in the story lineup. Press "Done" to save your changes.
 

How do I remove a story from my Favorites?

Go to your Favorites and you will see a list of your favorite stories. Press the "Edit". Then press the red circle that appears next to the story you want to remove, then press "Delete." Press "Done" in order to save your changes.
 

What are bookmarks?

The bookmark feature allows you to set a specific return point in a specific story. Later you can return to your bookmark and resume playing the story at the point you set the bookmark.
 

How do I set a bookmark?

While playing a story you want to bookmark for later, just click the bookmark icon to the left of the duration bar on the player. You will see a bookmark animation play to confirm the bookmark has been set.
 

How do I play my bookmarks?

Press the "Bookmark" icon in the navigation bar to see your list of bookmarks. Select one item from the list to load it into the player. It will start playing from the point in the episode when the bookmark was created.
 

How many stories can I add to my bookmarks?

You can add one bookmark for each story. If you try to set a bookmark for an episode of a story that is already in your bookmark list, the existing bookmark will be updated to reflect the new time point in the episode.
 

How do I remove a bookmark from the list?

When you no longer need a bookmarked story, simply swipe your finger over a specific bookmarked story on the bookmark page.  A delete button will appear.  Click the delete button.
 

What is the difference between choosing a station by Topic vs. Source?

You can browse and listen to stories either by topic, such as age, grade, talent, most listened, highly rated, etc., or by Publisher source, such as Scholastic, Recorded Books, etc. This makes browsing for and finding the stories you want faster and easier. When on the station list, you can switch between Topics and Sources using the buttons at the top of the list.
 

How do I search for specific stories and content?

Use the "search" button located on right side of the navigation bar, located at the bottom the station list. In the search field, input either the title of the story you are looking for or keywords associated with the content you want. You can listen to your desired story by pressing the story name and add it to your Favorites if you like what you hear.
 

What if I can’t find the stories I want on Tales2Go?

If you search for content you want on Tales2Go and find that we don't carry it, feel free to put in a request. Send a message to feedback@Tales2Go.com or using the feedback feature of the application describing the content you want added.
 

How do I customize my story lists?

There are several ways to customize your story lists:

  1. Just listen! Tales2Go takes your listening preferences and patterns into account when you listen and customizes your story lists accordingly without any work on your part.
  2. Use the thumbs-down or thumbs-up icons in the player. Using these icons while a story is playing allows Tales2Go to learn your preferences and arrange the stories in your story lists accordingly.
 

Can I change my rating?

Once you've rated a story, you cannot change your selection until you close and restart the application.
 

Why do certain stories end up first in my story list?

Tales2Go's algorithm uses station keywords and your listening patterns to determine how relevant stories within that story list are to your navigation filters and your interests. The most relevant stories appear first.
 

What is the information in the settings page used for?

The settings page allows existing users to see or modify their user profile information. You can go to your settings and change your email, password, and phone number. You can also sign up for email updates. If you are a new user, inputting an email and password allows you to transfer your favorites to your desktop computer as well as sign up for email updates about the latest new content and features on Tales2Go.
 

What are email updates?

Email updates allow you to receive all of the latest information about Tales2Go's new content and features. To sign up for email updates, go to Settings, press "Edit" in the upper left corner, and turn email updates on.
 

Can I set Tales2Go to automatically turn off (sleep timer)?

You can enable the timer on the iPhone Clock application to "Sleep iPod" after a set time. If Tales2Go is playing at the completion of the timer, it will go silent.
 

How do I use Tales2Go as an alarm clock?

Enable the Alarm in Tales2Go Settings. At the scheduled time, Tales2Go will start playing your Favorites stories.
 

Why didn’t my Favorites start playing at the scheduled alarm time?

For the Alarm to function properly, Tales2Go must be left running and your iPhone must be plugged in. Of course, you must have stories in your Favorites area, and the volume must be at an adequate level to hear it.
 

Why won’t my stories play in the iPhone application?

Occasionally, there is a problem with a story. Please tell our team about the problem by sending a message to feedback@Tales2Go.comor using the feedback feature of the application describing the issue you experienced.
 

Can I terminate my subscription and get a refund?

Tales2Go does not offer refunds because all subscribers will have had an opportunity to sample the service for the first 30 days for free. You can, however, gift your remaining subscription to a friend or family member. If you are interested in gifting the remainder of your subscription, please email support@Tales2Go.com
 

I’m having trouble playing Tales2Go over my car speakers.

Most recent year/make cars have an “auxiliary” button on the car radio.  This means there is an audio jack in your car (often found in the glove compartment or on the lower dashboard of the car).  Purchase an audio cable and plug one end into your phone and the other into the car audio jack.  You’re in business.  If your car does not have an audio jack, you can purchase portable speakers or pass the phone back to your kids to use with headphones.
 

How do I subscribe after the trial period?

After your 30-day trial period, you can subscribe to Tales2Go for $24.99 per year.  You can complete the subscription purchase by opening the Tales2Go app on your ipod or iphone and follow the subscribe now instructions on the screen.